Support
We're here to help
Most problems are covered in Help & FAQ and the setup guide. If yours isn't, email us.
It helps to include:
- Your iPhone or iPad model and iOS version
- Your Mac model and macOS version
- What you expected and what happened, and roughly when
- Whether you use 2.4 GHz or 5 GHz Wi-Fi, if you know
Purchases and refunds
Pro is sold through the App Store, so Apple handles billing and refunds. Request a refund at reportaproblem.apple.com, and manage subscriptions in Settings ▸ your name ▸ Subscriptions.